My massage therapist dumped me for not responding to a cancellation

My massage therapist dumped me for not responding to a cancellation

A reader consulted Miss Manners about an incident involving her massage therapist. The therapist canceled an appointment due to illness and refunded the balance on the reader's prepaid account, stating she no longer wanted to see the reader, citing a lack of manners. The reader was confused, questioning if she was required to make a follow-up call when the message had been clear.

Miss Manners responded that while a confirmation call and expressing sympathy for the therapist's illness would have been considerate, it was not obligatory and did not justify a lifelong ban. She suggested that the therapist's reaction was extreme, and such social niceties, though kind, should not result in such drastic measures.

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